In this course, you will be introduced to the skills and behaviours that make an effective manager and explore some of the common issues that managers face.
The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively.
The course will also introduce how to approach those more difficult conversations that are sometimes needed.
This course is now closed, although you can still retrieve your certificate if you completed this course in 2024.
Please see the 2025 course for the most recent version.