In this course, you'll learn what conflict is, how to resolve it and look at why conflict resolution is important.
You'll also look at the types and causes of conflict and how to spot the signs as early as possible.
Finally, you will look at case studies on how to resolve conflict within the workplace and explore the effects it can have on individuals, teams and organisations.
This course is now closed, although you can still retrieve your certificate if you completed this course in 2024.
Please see the 2025 course for the most recent version.